Nowadays, everyone wants to “remote in” to your computer to fix the issues you are facing. This is certainly faster in many cases, but sometimes you need to see the technician in your office. What happens if the internet is down? Then there is no way to remote into the system. Sometimes it is just the boss wanting someone onsite because everyone has been fighting with something, and you want to see your IT person to show them what is happening and why it is frustrating.

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Onsite tech support is a critical part of CNT TEAM’s model. We fix some things remotely as it saves us travel time, allows us to resolve client’s issues quickly, and even have more skilled techs as most of their time is spent fixing problems instead of driving all over San Diego. However, some issues are better fixed on site. Our team daily goes into customer locations and ensures the IT is working at the experience level, as it shows in the monitoring software we use to ensure total uptime of systems.